Pillar 4: Review Engine

Turn Your Reputation Into
Your Best Salesman.

Happy customers forget to leave reviews. Unhappy ones never do. One bad review can tank your ranking and cost you thousands. Take control of your online reputation.

Get Your Reputation Audit See The Echo Engine
88% of consumers trust online reviews as much as personal recommendations
4.0+ minimum star rating needed to be considered by most customers
70% of customers will leave a review when asked
The Problem

Your Reputation Is Under Attack

1

Happy Customers Stay Silent

You did a perfect job. They were thrilled. They said they'd leave a review. But they got busy, forgot, and never did. Your best work goes unrecognized.

2

Unhappy Customers Are Loud

One bad experience—even if it wasn't your fault—and they race to Google to vent. A single 1-star review can tank your average and scare away potential customers.

3

Reviews Impact Rankings

Google's local algorithm heavily weights review count and recency. Competitors who are actively collecting reviews are outranking you—even if your work is better.

4

No Time To Follow Up

You're running a business. Manually texting customers, monitoring review sites, responding to reviews—who has time? So it doesn't get done, and you fall behind.

Our Solution

Automated Review Generation Machine

Smart Timing Requests

Automated SMS/email sequences triggered at the perfect moment—right after job completion when satisfaction is highest. One tap to leave a review.

Negative Feedback Gatekeeping

Unhappy customers are routed to a private feedback form first, giving you a chance to make it right before they go public. Turn complaints into saves.

Auto-Response to Reviews

Professional, on-brand responses posted automatically to every review. Shows potential customers you're engaged and care about feedback.

Everything That's Included

A complete reputation management system that runs on autopilot while you focus on doing great work.

Review Generation

  • Automated SMS review requests
  • Email follow-up sequences
  • Custom timing triggers
  • One-tap review links
  • Multi-sequence follow-ups
  • QR code review cards

Reputation Protection

  • Negative feedback interception
  • Private complaint resolution
  • Sentiment analysis
  • Alert notifications

Review Management

  • Automated review responses
  • Custom response templates
  • Review aggregation dashboard
  • Competitor tracking
  • Review widget for website

Analytics & Reporting

  • Weekly reputation reports
  • Review velocity tracking
  • Sentiment trend analysis
  • Response time metrics
  • Competitor benchmarking
  • Monthly strategy calls

How The Review Engine Works

From job completion to 5-star review—automated and optimized at every step.

1

Job Marked Complete

Your CRM/system triggers the review sequence when a job is marked as completed.

2

Satisfaction Check

Customer receives a quick "How did we do?" message with thumbs up/down.

Good

Happy Customer

Directed to Google with a one-tap review link.

Bad

Unhappy Customer

Routed to private feedback form. You get alerted to resolve.

Sample Review Request Sequence

Here's what your customers receive—perfectly timed and effortless to respond to.

Initial Request

Hi Sarah! Thanks for choosing ABC Plumbing. We hope your new faucet is working great! If you have a moment, we'd love to hear how we did: [link] - Mike & the ABC team

Follow-up (if no response)

Hey Sarah! Quick reminder - your feedback helps other homeowners find quality service. Just takes 30 seconds: [link] Thanks!

Final Follow-up

Sarah, we really appreciate your business! If you're happy with your service, a quick Google review would mean the world to us: [link] Thank you!

Friendly, non-pushy, and optimized for response rates.

Typical Results

What Our Clients See

Businesses using our review engine see dramatic improvements in review volume, star ratings, and ultimately—new customers choosing them over competitors.

5x Increase in monthly reviews
4.7→4.9 Average star rating improvement
60% Review request response rate
85% Negative feedback intercepted
5-star reviews on phone

The Transformation

See what happens when you take control of your reputation.

Before Echo
4.1 (23 reviews)
  • 2-3 reviews per month
  • Occasional 1-star surprise
  • Competitors outranking you
  • Reviews going unanswered
After Echo
4.9 (147 reviews)
  • 10-15 reviews per month
  • Negative feedback caught early
  • Dominating local search
  • Every review gets a response

Common Questions

Is asking for reviews allowed?

Absolutely. Google explicitly allows and encourages businesses to ask customers for reviews.

What if someone leaves a bad review anyway?

We help you craft a professional public response that shows future customers you care. Often, a thoughtful response can turn a negative into a positive impression.

Can I see what's being sent to my customers?

Yes. Every message template is customized with your input and approved by you before going live. You have full visibility into what your customers receive.

Do I need special software or integrations?

We integrate with most CRMs and scheduling tools. If you don't have one, our system can work standalone with manual job completion triggers or simple imports.

Ready to Build a 5-Star Reputation?

Let your happy customers do your marketing. Automate your reputation and watch your rankings climb.

Get Your Reputation Audit Calculate Your ROI